A bit spurned by a last minute change of itinerary of a planned vacation, was anxiously looking for cheaper tickets that night (in an effort to reduce the damage caused by cancellations and resulting losses). Tried different airlines sites and the known travel sites to hit upon a 40k ticket at Makemytrip (MMT). Merrily went ahead for booking 8 tickets (to & fro).
What was disturbing was that the booking failed in spite showing the availability - this does not happen with other sites like Yatra and GoIbibo.com - they give you a good 15-20 min to complete the passenger details and payment forms and the ticket is blocked till then. The excuse given by the MMT executive was the seats disappeared while I was booking the tickets (2-3 min to fill the forms online). This is unfair, since they lured the customer with a low fare and "available" status and did not honour the booking. By this time seats may go down (or fares up) in other sites ! So by the lure of MMT you neither get any tickets here - you also lose the opportunity in other sites. Who pays for the difference of fares?
But even worse was waiting. Ticket not booked but payment transaction was "Successful" !! (for whom?certainly not for me !)
Who told them to book 2 of 4 tickets - that too for the adults and not the kids ! Do MMT personnel leave their babies home while on vacation? The person who created this logic in their software must be an avid fan of 'Home Alone' !
|Booking failed - however full amount deducted|
|Full refund sought|
|Refund 1 - 'peanuts'|
|Refund 2 - still incomplete & partial|
In spite of their acceptance the full refund was not happening. The excuse was for Rs.5000 they had escalated to the 'concerned' team ! So we are supposed to wait for our money to be refunded to us for an erroneous transaction on their part while their various teams interact with each other ! By their description it could take even a month to get back the amount.
|Acceptance of error by MMT|
Finally got tickets through GoIbibo. No hassles this time. Got GoAir tickets although GoAir site was not showing availability. No seat droputs etc. (how did they manage the same situation?)
Guess next time I shall avoid Makemytrip. You decide for yourself !
Seems lot of others have faced similar situation with them !