This low cost carrier now has the dubious distinction of being a "Late Latif".
[Spicejet-passengers-hit-most-by-cancellations - DNA]
There are enough complaints on consumer boards on the net when I checked after my own harrowing experience. Had a 10:45pm flight from Pune to Hyd which was delayed. But when did they tell me ? Not by a sms / phone call/ Email as one would expect. Even after reaching the airport there was no announcement. After checking in when I glanced at the boarding pass during security check I found a 00:15 departure !
Then their patented style of easing your pain ! Every half an hour the delay kept extending. [similar in an earlier Telegraph report]. Till the plane actually took off at about 1:45am - a whole 3 hrs late ! And when I asked the Airport Spicejet manager about services, he coolly points at the TnC - Spicejet does not have any liability. Which means - no refreshments, no transfers, nothing (which BTW is a violation of the Civil Aviation Requirements, section 3, I didn't know then). The rule states that for delays greater than 2 hours, the airline is obliged to provide meals and refreshment (and accomodation and transfers where applicable, in case the passenger checked-in on time).
Well I also realized I am not alone ... a brief Google search tells me this is usual [Spicejet-leaves-flyers-dry-hyderabad]. As per DGCA data, more than 17,480 passengers of Spicejet have been affected by delays of more than two hours in Jan 2011 alone. [10] That Spicejet is the worst hit among low cost carriers is exemplified by the fact that this number stays unabated at a staggering 15,629 in July 2011.[11] [Wikipedia - Spicejet delays]
So folks !!
" Get more PAIN " ... everytime you fly Spicejet !!
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